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  2. All about our Payroll Deduction Service!

Why is my deduction a higher or lower amount than usual?

It’s possible you may have missed a previous deduction, and the carrier has recalculated the deductions to recoup the missing deduction.

It’s possible you may have overpaid, and the carrier has recalculated the deductions to a lower amount.

In some instances, the deductions may be recalculated up or down when there are 2 pay dates one month and 3 pay dates the next month.

If there is still concern, contact BenefitHub Customer care at 1-866-664-4621 or email customercare@benefithub.com.