The information we learn from you and other customers when you use the BenefitHub Platform helps us personalize and continually improve your BenefitHub experience. Here are the types of information we gather.
A. Information You Give Us: We receive and store any information you give us or enter on the BenefitHub Platform. If you choose not to provide certain information, you might not be able to take advantage of features that relate to that information. We use the information that you provide for such purposes as responding to your requests, customizing your shopping experience, finding benefits that match your profile, improving our marketplace, and communicating with you. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages and any attachments you send to us.
You provide most information you give us when you register for an account, search, click through to a merchant, buy, post, review, participate in a sweepstakes, contest or questionnaire, or communicate with BenefitHub customer service. For example, you provide information when you create your Profile; search for a product; place an order through one of our third-party merchants; provide information in your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; participate in Discussion Boards or other community features; and provide Reviews and rate products and services purchased through the BenefitHub Platform.
B. Automatic Information: Whenever you interact with us through the BenefitHub Platform, we receive and store certain types of information. For example, we use “cookies,” like many Web sites, and we obtain certain types of information when your Web browser accesses the BenefitHub Platform or advertisements and other content served by or on behalf of BenefitHub on other Web sites.
C. E-mail Communications: We often receive a confirmation when you open e-mail from BenefitHub, to help us make e-mails more useful and interesting. If you do not want to receive e-mail or other mail from us, you may opt out by adjusting your Customer Communication Preferences.
D. Information from Other Sources: We might receive information about you from other sources, such as your employer or membership organization, or from insurance carriers, in connection with providing you with certain insurance and other voluntary benefits, and add it to our account information. We use both business partners and service providers, such as payment processors and merchant partners, to perform or provide services and goods on our behalf. Some of these partners may have access to information about you that we may or may not otherwise have (for example, where you sign up directly with that provider) and may share some of this information with us in providing the goods and services you purchase and performing related administrative functions. We may also use this information to administer and improve the BenefitHub Platform and to conduct marketing and advertising campaigns.
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide numerous features that require remembering who you are (e.g. remembering your User Name). We may use both session cookies, which disappear after you close your browser, and persistent cookies, which remain after you close your browser and may be accessed every time you use the BenefitHub Platform.
A. Communicating Offers: Sometimes we send offers to you if you have opted in or subscribed to receiving special offers. If you do not want to receive such offers, please opt out of these communications in your Profile. If you opt out, we will continue to send you transactional and relational communications.
C. With Your Consent: Other than as set out above, you will receive notice from us when information about you might go to third parties, and you will have an opportunity to choose not to share the information. We may also disclose your personal information to interact with a third party or for other purposes with your permission or upon your written direction.
D. In Connection with Sale or Merger: We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
We develop, implement, and maintain reasonable and appropriate security measures and safeguards that are designed to protect the security, confidentiality, and integrity of your personal information. This includes, among other techniques, encrypting during transmission the information you input. However, no security measures can be guaranteed to be completely effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
BenefitHub retains your information for as long as necessary to provide you and other users the BenefitHub Platform. This means we keep your Profile information for as long as you maintain an Account with us. We retain transactional information for as long as required to fulfill our legitimate business functions, such as accounting, tax, and record keeping obligations.
Examples of information you can access easily through your BenefitHub Platform Profile include such personally identifiable information as your name, e-mail address(es), password, communications preferences, address, and notification settings.
As discussed above, in some circumstances you can choose not to provide personal or other information, even though it might be needed to make a purchase or to take advantage of such BenefitHub features as your Profile, Subscriptions, Customer Reviews, and Cash Back.
BenefitHub does not sell products for purchase by children. We do, however, sell children’s products for purchase by adults. If you are under 18, you may not use BenefitHub without the involvement of a parent or guardian. By using BenefitHub, you represent that you are at least 18 years old and understand that you must be at least 18 years old in order to create an account Profile and purchase goods or services through the BenefitHub Platform.
The California Consumer Privacy Act provides some California residents with the additional rights listed below. If you wish to exercise these rights, please see the Section below titled “How to Exercise Your California Privacy Rights” section below.
A. Right to Know: You have the right to know and see what data BenefitHub has collected about you over the past 12 months including, as described above in greater detail, the following:
B. Right to Delete: You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
C. Other Rights: Although we do not do so, under the California Shine the Light law, Cal. Civ. Code § 1798.83, you can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You have the right to request that we not sell your personal information although, as noted above, we do not and will not do so. You also have the right not to be discriminated against for exercising any of the rights listed above.
D. How to Exercise Your California Privacy Rights: If you wish to request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us by sending an e-mail to DPO@benefithub.com so that we can authenticate your identity and help you exercise your rights. Please include your full name, the email address(es) associated with your use of the BenefitHub Platform, along with a brief description of why you are writing, so that we can process your request in an efficient manner. Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. You may have the right to elect to have an agent act on your behalf with appropriate documentation and identity verification of all parties.
E. Format and Timing of Response: BenefitHub will try to respond to your request for access or deletion within 45 days of receiving that request and any required supporting information. If we require more time, we will inform you of the reason and extension period in writing.