Report

Your employees are worried about the wrong-shaped problem — and your enrollment data won't tell you that.

Participation rates and election mix look fine on a dashboard. They don't show you that 77% of employees worry about medical costs their benefits won't cover, or that only 28% feel confident their coverage would actually protect their family. They definitely don't show you that most of those employees decided in under an hour, told no one, and moved on.

This report is about that gap — between how exposed employees feel and how little time or support goes into closing it. It looks at why cost isn't the whole barrier, why the workers with the thinnest financial cushion enroll at the lowest rates, and how a rushed decision at enrollment turns into a denied expectation at claim time. It also lays out what employees themselves say would get them to slow down and decide better.

If your enrollment numbers look healthy but your claims conversations don't, this is the data that explains why. 

Access your free copy below.